Upgrade StorageWord 'freezes' when trying to insert citation
I looked for help with this on the forum but was unable to find it. Here are the essentials: I am running Zotero 2.0.9 on Firefox 3.6.15 on my MacBook (Mac OS X 10.5.8). I have the Word plug-in 3.0b7 installed as well as the PythonExt 2.6.2.20100203. I use Word 2004.
Here is the problem: about a week ago I upgraded to Firefox 4.0 (beta) without realizing that Zotero 2.0 doesn't run on this. When I read about Zotero 2.1 beta, I realized I'd better go back to Firefox 3. 6 because 1) I'm in the last year of my PhD and can't afford to risk loss of my Zotero references; and 2) I can't install the PythonExt required for Zotero 2.1 since I haven't upgraded to Snow Leopard. Therefore, I uninstalled Firefox 4.0 and uninstalled Zotero (following the directions on the Zotero.org site) - backed up the library, got rid of all components, deleted zotero.dot, etc. Then I reinstalled Firefox 3.6 and Zotero 2.0 (see 1st paragraph) and synched my library and restored all my citations in Zotero. I thought all was fine - until this morning, when I tried inserting a citation in a Word document and Word stopped responding. I restarted Word - same thing. I restarted the computer - no better. I uninstalled Zotero again (whole process), hoping I had missed something the first time - but I still can't insert a citation. Word stops responding completely.
I have a vague fear that this has something to do with having installed Firefox 4.0 and then downgrading to 3.6 but if other advice in the forum is any guide, I will be told this is a problem with Word. Let me say this, though - until now, I'd had no problems with Word or with Zotero and I've been using 2.0 practically since it came out.
I would really, really appreciate some advice on this. I'm stumped but I need to get moving on my thesis. Thank you very much in advance for your help.
Here is the problem: about a week ago I upgraded to Firefox 4.0 (beta) without realizing that Zotero 2.0 doesn't run on this. When I read about Zotero 2.1 beta, I realized I'd better go back to Firefox 3. 6 because 1) I'm in the last year of my PhD and can't afford to risk loss of my Zotero references; and 2) I can't install the PythonExt required for Zotero 2.1 since I haven't upgraded to Snow Leopard. Therefore, I uninstalled Firefox 4.0 and uninstalled Zotero (following the directions on the Zotero.org site) - backed up the library, got rid of all components, deleted zotero.dot, etc. Then I reinstalled Firefox 3.6 and Zotero 2.0 (see 1st paragraph) and synched my library and restored all my citations in Zotero. I thought all was fine - until this morning, when I tried inserting a citation in a Word document and Word stopped responding. I restarted Word - same thing. I restarted the computer - no better. I uninstalled Zotero again (whole process), hoping I had missed something the first time - but I still can't insert a citation. Word stops responding completely.
I have a vague fear that this has something to do with having installed Firefox 4.0 and then downgrading to 3.6 but if other advice in the forum is any guide, I will be told this is a problem with Word. Let me say this, though - until now, I'd had no problems with Word or with Zotero and I've been using 2.0 practically since it came out.
I would really, really appreciate some advice on this. I'm stumped but I need to get moving on my thesis. Thank you very much in advance for your help.
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sudo rm /Users/Shared/.zoteroIntegrationPipe*then press return, and enter your password when prompted.
I did not do any firefox-3.? to 4.0 to 3.6 upgrading+downgrading.
Initially I installed zotero mac-word integration, then the python-ext. Perhaps this was the source of the error. I have the same version of mac OSX, and am running firefox 3.6, but am using Word 2008.
What ended up happening:
I could insert one citation into a file with a bibliography, but on the second one, firefox would hang (word continued to work, but did not have any text where I had tried to insert the citation). This issue pretty much occurred anytime I clicked on a zotero applescript action the SECOND (or sometimes third) time.
I tried the command above first without closing firefox. This hung firefox (for obvious reasons I'm sure). Then I read your post again, and saw that you said to close Firefox first. I did so, issued the command, and voila! I can now place as many citations in my word files as I like.
Thanks so much!
I seem to be having the same problem with Zotero and Word, but when I enter "sudo rm /Users/Shared/.zoteroIntegrationPipe*" into the terminal, it says:
"rm: /Users/Shared/.zoteroIntegrationPipe*: No such file or directory"
Do you know what the problem could be?
Thank you very much!
Until a couple of days ago things were working great, now Word freezes every time I want to insert a citation. Firefox is not affected by this.
Thanks.
When I access the Zotero menu in Word, Word freezes, and my solution now is to shut it down in "Force Quit". As a result, the document I was working in is protected.
I have uninstalled Zotero and the plugin, I have also reinstalled Office 2011, but the problem remains.
I have used Zotero for 2 years on a MBP that now is 5 years old, and am close to going back to that setup :-)
please help me.
I have a Danish Office 2011.