Word plugin won't let me edit citations; insists cursor not in citation

sterow

I have been using zotero - and loving it - for two years without any major incident but now have a critical problem.

When I try to edit an existing citation in Word I get a pop-up telling me that the cursor must be in a zotero citation to edit it. Yet the cursor most definitely is! I am using footnotes and placing the cursor within the grey field before clicking the zotero edit citation button as I always have.

I am using Word 2007 on Windows 7, Zotero 2.0.9, and Zotero Winword integration 3.0b1. I have reinstalled the Word plugin and the same problem occurs on a test document created since the reinstallation. The citations are stored as fields not bookmarks.

Any help most definitely appreciated: I am on the last chapter of the first draft of my PhD, all of which has been done with zotero, and this is a crippling problem for me!

Simon

If you can send the document to support@zot...org, we'll take a look and see if we can figure out why this is happening. For now, you can also delete and re-insert the citations instead of editing them, or try the steps under Debugging Broken Documents.

sterow

Thanks - done.

My panic has subsided as most of my citations are now fine, although I still have problematic ones (and have seen this error before, so it would be nice to get to the bottom of it).

zabagabe

I'm having the same problem which has only appeared since I upgraded to Firefox 4 and Zotero 2.1.6. I've also ensured I have the latest Word plugin, but no matter what I do, I cannot edit a citation once I've created it. I've tried this over a number of different documents and citations, just to be sure. Is this a bug with the new Firefox 4? Thanks!