Sync problem 1753624173

myildi

I have been getting this problem for some time now. It seems that a JS pose a problem with Zotero. Any help would be welcome, since I cannot sync anymore.

Best regards,

dstillman

Check your system clock and sync again.

myildi

Hi Dan,
Thank you for your quick reply. What do you mean by "check your system clock"?
I use OSX and my system time is correct for where I live. What should I check?
Murat

dstillman

I mean make sure the time and the time zone are both correct.

If they are, and you're still having trouble, provide a Debug ID for a sync attempt that produces the error.

myildi

Hi again Dan,

My timezone and time seem correct. Here is the debug Id I get:

Debug ID is D747164476.

Murat

dstillman

Your socket connection to the server was not read from or written to within the timeout period. Idle connections will be closed.

This is a message from Amazon (which underlies Zotero File Storage), and it likely indicates a problem with your network connection. If this is a laptop, try syncing from a different network.

dstillman

Though it looks like you have only a few more files to sync. Just sync a few times and it should finish.

myildi

Thanks a lot Dan!
It is possible that this problem is due to my home network that is having some problems these days (especially for uploading). I will try to sync again later (also from the university network). We will see if the problem persists.

Murat