Sync error report 1468334310

djcrowley

Oh hi,

My sync is failing. The report # is 1468334310.

I'm using Z 2.0.9 in Firebox 3.6.3 for Mac, on Mac OS X 10.5.8.

I use file syncing via a WebDAV server (Box.net). I have just verified the server. I have over 4.5 GB free space.

Thanks for your attention.
Dave Crowley

dstillman

That error pertains to Zotero File Storage, not WebDAV.

Have you restarted Firefox, as the message suggests? Are you connecting through a proxy server?

djcrowley

I have restarted firefox, and also my computers. The sync problems have persisted for a couple of weeks. I have tried to sync on 3 computers (this Mac at work, plus two PC's) and all have problems. I have been successfully syncing for over a year with this configuration.

There is No proxy server.

Dave

dstillman

Well, it may not fix it, but start by upgrading to the latest version of Firefox 3.6. The version you're using is almost a year old.

djcrowley

Thanks, I updated all the browser software.

The sync is still failing on this computer. I submitted a new error report, # 1552548415.

dstillman

It looks like you left a group but somehow that change wasn't pulled down to Zotero, so Zotero was trying to download a file you didn't have access to. Not sure how that happened, but try again now.

djcrowley

Thank you very much. Everything is synced now.

When I first started having sync problems I suspected the group was an issue so I left the group. So I'm not sure which came first. But my sync problem continued and nothing on my client showed any sign that I had left the group. But now the group library has disappeared.

Thanks a million. I really appreciate the fact that you take the time to assess and fix each user's problem.
Dave