Openoffice 3.2 and Zotero: I resign

wa6001
Hello all,

first post here and it starts with a complaint ;) I like Zotero very much and i really like to say thank you folks for this great piece of work! But..

after:
trying to run Zotero 2.0.9 and 3.0b2 in the following environments without success i feel a bit frustrated..
- Windows XP SP3, Portable FF 3.6.13 (no local JVM), jportable 1.6.23 & portable OOo 3.2
- Windows XP SP3, Portable FF 3.6.13 (no local JVM), jportable 1.6.23 & portable LibreOffice 3.3 with Zotero 2.branch xpi
- Ubuntu 9.10, FF 3.6.13, JRE 1.6.22, OOo 3.2
- clean install of Ubuntu 10.10 in a Virtualbox, FF 3.6.13, JRE 1.6.22, OOo 3.2

Every attempt was made with clean profiles / clean installs. After the first problems occured i followed the hints from the troubleshooting page thoroughly (set java, try AppArmor complain etc.).

But no matter what i've tried it's always the same error: "Firefox could not load the component required to communicate with your word processor. Please ensure that the appropriate Firefox extension is installed and try again."

I made sure that OOo will use the right JRE. I've checked all paths from OOo-plugin several times. Reinstalling the extension always results in "was installed successfully."

I'm able to see the toolbar in OOo-writer but after clicking one button of it the error message from above appears.

The thing which makes me wonder lots is that Win XP SP3, FF 3.6.13 (no local JVM) together with WinWord 2000 works like a charm! (same machine according to the first entry above).

Now i feel completely lost.. Should i go on using Word? Forget about OOo / Libreoffice or a portable solution?

And yes, i've read a lot of old threads here but maybe not the right one ;)

TIA
  • bdarcus
    edited February 2, 2011
    I'd say be a little patient and see if people here can help you.

    I previously had Zotero and OOo running nicely on Ubuntu. As luck would have it, though, I just did a clean reinstall the other day, installed the latest betas of both Zotero and the OOo plugin, and ... get the same error as you. Really, this should "just work."

    I assume the error is related to the Java version (installing and configuring now), but it's still frustrating. Why do we have this dependency?

    Update: yup, following these instructions worked fine for me.
  • wa6001
    @bdarcus

    Thank you for the quick reply!

    Regarding the link you provided: thanks again, but the instructions mentioned there didn't solve the problem for me.. :( as i said before i really followed any troubleshooting instructions from this site thoroughly without a positive effect.
  • bdarcus
    Yeah, I was just providing information for broader consideration. Sorry I can't help you directly.
  • adamsmith
    I would first focus on the regular Ubuntu install - I don't know if this has ever worked on portable or in virtualbox. Start by providing an error ID from Zotero after triggering the error.
  • Simon
    The Java depedency wouldn't be a problem if the IcedTea plug-in grated enhanced privileges to chrome code. The Sun Java plug-in does this explicitly, and always has. The IcedTea developers have not communicated with me regarding this issue despite repeated attempts to contact them.
  • bdarcus
    The IcedTea developers have not communicated with me regarding this issue despite repeated attempts to contact them.
    Bummer. Does that contact include a public bug report?
  • Simon
    edited February 3, 2011
    https://bugzilla.redhat.com/show_bug.cgi?id=598519
    https://bugs.launchpad.net/ubuntu/+source/openjdk-6/+bug/596688

    There is also now an IcedTea Bugzilla, I didn't see when I filed the latter bug. I will try filing there, but seeing as the plug-in team was CCed on the RedHat bug report and my followups and has yet to say anything to me, I doubt they care.
  • Simon
    IcedTea Bugzilla bug:

    http://icedtea.classpath.org/bugzilla/show_bug.cgi?id=626
  • wa6001
    btt:

    After upgrading my Ubuntu installation to 10.04 and OOo 3.2 it didn't work.
    After second upgrade step to Ubuntu 10.10 it works!! =D

    No changes were made to Zotero plugins, FF 3.6.13 and JRE (still 1.6.22). OOo was upgraded to 3.2 by Ubuntu with the migration to 10.04. I don't know if there was a minor upgrade of OOo to 3.2.1 between Ubuntu 10.04 and 10.10.

    Any explanations for that? ;)

    Happy!
  • Simon
    I can't provide an explanation, but I'm happy to hear it works.
  • OpenBell
    Hi!
    I'm having the same problems (as OP):
    'Firefox could not load the component required to communicate with your word processor. Please ensure that the appropriate Firefox extension is installed and try again.'

    I also went through the steps on the troubleshooting page.

    I'm running:

    Zotera 2.0.9 with OpenOffice Integration 3.0b2
    Ubuntu 10.10
    (Linux 2.6.35-25-generic Architecture: i386)

    OpenOffice.org 3.2.1
    OOO320m19 (Build:9505)
    ooo-build 3.2.1.4, Ubuntu package 1:3.2.1-7ubuntu1.1

    Java SE 6 Update 22

    I've uninstalled and reinstalled, rebooted ...
    Just can't get it to work.

    I'm quite excited about Zotero and would love to use it - can anyone give me some guidance or other ideas? I really like OOo too and would hate having to revert to Windows/MS O on the other partition.

    Maybe I should mention that I'm an absolute beginner with Linux ... so please be kind.

    Many thanks!
  • adamsmith
    OpenBell - generate an error report in Zotero after triggering the "cannot communicate" error with the plugin and post the ID here.
    You have disabled App Armor?
  • OpenBell
    Hi Adam - wow! I didn't expect a response that quickly. Thanks.

    Yes, I disabled AppArmor

    Here's the log ID:
    449840033

    Thanks again!
  • Simon
    edited February 5, 2011
    Your error is

    java.util.zip.ZipException: error in opening zip file
    It seems like there are still traces of AppArmor interfering with Zotero. Try Dirius's steps at the bottom of the page here to disable AppArmor entirely.
  • OpenBell
    Fabulous! It works!

    Thanks so much so Simon and adamsmith.

    This is a great piece of software - thanks for your all your hard work!

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