trouble syncing old library in another laptop

aacg
I subscribed in March 2009 and built a large library. Then I started to work on another laptop and subscribed again, unfortunately with the same e-mail address (I'm not sure whether I used the same password or not). I can't sync the old library and can't access to it. When I enter my e-mail address I just get the new account, as if the first never existed.
What can I do ?
Many thanks for any hint !
  • dstillman Zotero Team
    edited January 2, 2011
    Not clear to me what you're reporting.

    http://www.zotero.org/support/reporting_bugs#steps_to_reproduce
  • aacg
    Dan, thanks for replying, I'll try to be clearer. I opened a Zotero account about 2 years ago on a laptop working with Linux on. It worked perfectly. Then one year ago I started to use once in a while another laptop and wished to have my zotero library on it. I read I had first to create a zotero account for that laptop and then would have to sync the library in it. But it didn't work (on this second laptop I had Windows Pro).
    Ultimately I had problems with my first laptop and Linux was removed. I forgot the Zotero question. The new laptop was set up with Linux. Today I opened a Zotero account using my e-mail address and a password I usually use everywhere. I got the empty library, the one to which I couldn't sync the first full one. I tried a few other passwords I rarely use. In vain.
    Though I'm sure the e-mail address I used is the same for the two accounts, it seems that only one account exists and it is the empty one !
  • dstillman Zotero Team
    We need steps to reproduce. I have no idea what this means:
    Today I opened a Zotero account using my e-mail address and a password I usually use everywhere. I got the empty library, the one to which I couldn't sync the first full one.
    Are you talking about syncing to the Zotero client? Logging in to the Zotero website?
  • dstillman Zotero Team
    edited January 2, 2011
    Basically, though, you don't "create" accounts on more than one computer—you have one Zotero (or any web service) account that you use everywhere.

    It's not possible to have the same e-mail address for more than one account, so you must have used a different e-mail address (if you did in fact create a second one). It's not clear to me whether you actually created multiple accounts or just logged into one from different locations.
  • aacg
    Thank you so much for your patience.
    "Today I opened a Zotero account using my e-mail address and a password I usually use everywhere. I got the empty library, the one to which I couldn't sync the first full one."
    means that after Windows Pro was removed from my laptop, substituted by Linux, I downloaded zotero. I was asked to indicate a username and a password and what I got was the (almost) empty library I had on that laptop previously (when I used Windows). I don't understand why I didn't get the full library of my original account.
    I suspected that, as you say, it's not possible to have the same e-mail address for more than one account, but I have only one e-mail address... This is the one where your replies go. On the second laptop I may have chosen a different username and even another password (though I tend to use always the same, for memory reasons, except when numbers are required).
    The first library existed yet yesterday and had about 800 titles.
    If I couldn't create a second account using the e-mail address of the first account, then what did I create ? since what the library produced on the second laptop was empty (I registered about twenty titles, they're still there).
    I'm afraid you'll find me very confused again. And in fact I am.
    Thank you,
    Anne Guedes

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