sync help

jm2clure

I have worked on a project with a colleague, and I now need to get her work off of her account. The problem is that her work has not synced to the online server and that I cannot export it. (I tried today and received error # 1765236198.) Help!

dstillman

What's that an error report for? It doesn't show any sync errors.

http://www.zotero.org/support/kb/changes_not_syncing

jm2clure

Sorry for the confusion. It is actually an error for exporting the library. I just tried it again and received this error. 280701231

dstillman

We'll look into that, but why not use syncing? Provide a Report ID for that if you'd like to debug it.

dstillman

That export error is a strange one, and it's unlikely to be fixed in 2.0.9, as the import/export architecture has changed quite a bit in 2.1 Beta.

I'd recommend using syncing for the time being.

jm2clure

It's synced for weeks on end and still is not backed up on the online server.

dstillman

That's not how it works.

http://www.zotero.org/support/kb/sync_queuing

jm2clure

Dan,

I left my browser open for 12+ hours last night to sync, and it didn't do so. I restarted Firefox this morning and I can see if it syncs within a few hours.