empty response from server -Report ID 1066222124

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  • DevLab
    thanks for the information.

    Today the arrow kept spinning again. When do you think it will be ok to sync?

    Thanks again for all the help! It is much appreciated!
  • efilgo
    I'm getting an "empty response from server" error. Here's my error ID number: 567991543

    I've been working with a few classes on campus who are using groups and such for their assignments, and I really need to be able to sync to see the items that have been added, as well as to help students troubleshoot their own syncing issues.

    Thanks for the help.
  • DevLab
    Hello Again,

    I am still receiving the endless spinning arrow. Both when I try to sync at home and the lab. Is zotero still experiencing sync delays? Or is there another problem with my account.


    Any help you could offer would be appreciated.
  • dstillman
    DevLab: You have nothing queued. Is it still spinning? If so, without restarting Firefox, see if you can provide a Report ID. Also, what does it say when you hover over the sync icon?
  • dstillman
    efilgo: Start a new thread.
  • DevLab
    I'm unable to provide a report ID. The reporting errors selection is gray and I cannot click on it. When I move my cursor over the arrow it says "upload accepted----waiting for sync server." Last sync 10 days ago.

    Also I am syncing on my home laptop because of the network issue I was having with syncing on campus in the lab. (I am using my home laptop to post at this moment). Though when I tried syncing in the lab at the end of last week, I had the same problem in the lab with the endless spinning arrow that I am having now at home.
  • DevLab
    Dan,

    I can't believe it but the arrow just stopped spinning and said the last sync was 15 minutes ago. I'm not sure what happened but apparently, whatever was wrong, is now fixed. I also check my profile on zotero.org and everything is there.

    Thank you for your time!
  • dstillman
    Glad to hear it. Let us know if you run into further problems.
  • DevLab
    I will. Thank you again for working with me through everything!

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