sync not working green arrow continually spinning
ID 2025013565
This problem has been going on for a week. My second laptop (an HP mini) is not able to sync with zotero. My main laptop (a macbook) is fine. I have been receiving the error message of empty server response (after about 20 minutes of spinning the green arrow would stop and a red exclamation point appear next to it0...but today it has been spinning for over an hour and when I check error report I am given the the new error "Cannot modify properties of 2 wrapped native ns result ox80570034. Before last week I had not used the HP mini for several weeks and I have done some rearranging of my zotero library (adding some subfolders) I dont know whether this could be the cause. I have tried rebooting and shutting down the computer and all the other simple things listed on other conversations but I am not very computer literate and I am afraid to try anything else. I am hoping you can help me get this solved. I love zotero and I am currently giving my fellow phd's at the Courtuald insitute in London some inservice's on how to use it....so I guess this is a test run of how to use the support forums! Thanks M Camp
This problem has been going on for a week. My second laptop (an HP mini) is not able to sync with zotero. My main laptop (a macbook) is fine. I have been receiving the error message of empty server response (after about 20 minutes of spinning the green arrow would stop and a red exclamation point appear next to it0...but today it has been spinning for over an hour and when I check error report I am given the the new error "Cannot modify properties of 2 wrapped native ns result ox80570034. Before last week I had not used the HP mini for several weeks and I have done some rearranging of my zotero library (adding some subfolders) I dont know whether this could be the cause. I have tried rebooting and shutting down the computer and all the other simple things listed on other conversations but I am not very computer literate and I am afraid to try anything else. I am hoping you can help me get this solved. I love zotero and I am currently giving my fellow phd's at the Courtuald insitute in London some inservice's on how to use it....so I guess this is a test run of how to use the support forums! Thanks M Camp
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The sync server is very busy this week due to increased traffic. We're in the process over the next week of switching to a new server architecture that should speed up syncing and website access dramatically.
The message doesn't mean it's taking 8hs - it means that the last sync was completed 8hs ago.