Sync problem report id: 668967490

aditya

Hi, every time I sync on my laptop, firefox freezes for about 4-5 minutes when it is on automatic sync. when I try to manually sync, the same thing happens. The actual articles that I put on my Zotero database show up and sink within the first minute or so but after that I see a long status bar and over two gigs of data and some 2000 articles being uploaded. I've tried leaving the computer running for a while to see if it would finish but it always freezes and recently I've gotten to the following error message.

Both of my other computers do not act this way but also show a status bar which never seems to finish.

I've turned automatic syncing off on this computer temporarily. Any idea what's going on?

Thanks

Aditya
(I think Zotero is great, by the way-- keep up the good work)

zotero error code 668967490

weblogin.washington.edu : server does not support RFC 5746, see CVE-2009-3555

weblogin.washington.edu : server does not support RFC 5746, see CVE-2009-3555

api.xmarks.com : server does not support RFC 5746, see CVE-2009-3555

[JavaScript Error: "Hash not found in HEAD response in Zotero.Sync.Storage.Session.ZFS._getStorageFileInfo() (0_B9KWDPXS)" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 138}]

[JavaScript Error: "[Exception... "'A file sync error occurred. Please try syncing again.

If you receive this message repeatedly, submit an error report and post the Report ID to a new thread in the Zotero Forums.' when calling method: [nsIDOMEventListener::handleEvent]" nsresult: "0x8057001e (NS_ERROR_XPC_JS_THREW_STRING)" location: "" data: no]"]

dstillman

1) Upgrade to 2.0.8.

2) See the message 2.0.8 provides for this error—it's all the advice we have, as this isn't an issue with Zotero itself.

aditya

I downloaded the latest version and the it gave another msg indicating my firewall was interfering so I switched firewalls and now I think it synced successfully-- now I just need more storage space.

thanks,
A

dstillman

What was the firewall software you were using previously?

aditya

I recently switched to ZoneAlarm free, which was causing the problem with Zotero as well as iTunes, and switched to Online Armor Free. Agnitum Outpost free worked fine with it too but the free version was no longer available so I switched.

Also, I recently bought a 1 GB of additional storage at its seems that is not enough so I am about to buy 5 GB extra. If I do so, will I then have 6 GB total? Or can I upgrade to 5 GB for $40?

aditya

Spoke too soon, the Online Armor didn't work either--

[JavaScript Error: "[Exception... "'JavaScript component does not have a method named: "getCellValue"' when calling method: [nsITreeView::getCellValue]" nsresult: "0x80570030 (NS_ERROR_XPC_JSOBJECT_HAS_NO_FUNCTION_NAMED)" location: "" data: no]"]

[JavaScript Error: "Hash not found in HEAD response in Zotero.Sync.Storage.Session.ZFS._getStorageFileInfo() (0_B9KWDPXS)" {file: "chrome://zotero/content/xpcom/storage/zfs.js" line: 138}]

[JavaScript Error: "[Exception... "'A file sync error occurred. Please restart Firefox and/or your computer and try syncing again.

If the error persists, there may be a problem with either your computer or your network—security software, proxy server, VPN, etc. Try disabling any security/firewall software you're using or, if this is a laptop, try from a different network.' when calling method: [nsIDOMEventListener::handleEvent]" nsresult: "0x8057001e (NS_ERROR_XPC_JS_THREW_STRING)" location: "" data: no]"]