Word 3.0a4 plug-in inoperative

sunitiKarunatillake

OS: Windows Vista
Firefox: 3.6.8
Zotero: 2.0.6
Word 2007 plug-in: 3.0a4

Issue:
Without any change to the software environment, the Word plug-in began to malfunction with the error message "Zotero Integration Error: Zotero experienced an error updating your document" irrespective of the toolbar option (insert citation, edit citation, insert bibliography, etc.).

Suggestions would be extremely helpful, since I'm in the middle of submitting a time-sensitive manuscript with the Mars Exploration Rover team.

Attempted solutions:
Reinstalled Word plug-in, restarted Word and Firefox
Uninstalled Word plug-in, restarted Word and Firefox

sunitiKarunatillake

Clarification under attempted solutions:
Sorry, I forgot to mention that I installed the Word plug-in after uninstalling it.

dstillman

Can you provide a Report ID after the error occurs?

See also Debugging Broken Documents.

sunitiKarunatillake

Thanks, Dan. I have posted the report ID 1285926177. I am unsure whether it would be informative though, beyond the "JavaScript Error: "no element found" {file: "about:blank" line: 1}" line.

Unfortunately, I can no longer insert citations, edit citations, select styles, or generate bibliographies with any file, new or old. I am consequently unable to resolve the issue with the tips at the "Debugging Broken Documents" link.

dstillman

You sent that in after receiving the error and before restarting Firefox?

Restart Firefox and Word, trigger the error again, and send in another error report.

Have you tried restarting your computer?

sunitiKarunatillake

Thanks, Dan. Even though restarting Word and Firefox did not resolve the issue, restarting to the computer, as you suggested, did. Thank you for the follow-up.