Sync won't finish: Getting updated data from sync server

Hi,
I'm having a problem syncing. The sync hasn't succeeded after days of trying. When I hover over the spinning sync arrow, the message says "Getting updated data from sync server".

I submitted an error report: 1420264318

I tried many of the suggestions given in other similar threads including quitting/restarting firefox. Most recently I tried the Reset/Full sync with zotero server.

If you need more details, please let me know. Thanks,
Dave
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