Upgrade StorageAutomatic syncing suspended
Report ID 130535923
A red circle with a white explanation mark inside has appeared next to the green syncing arrow in my zotero screen. When I point to it a message box comes up saying 'Conflicts have suspended automatic syncing. Click the sync icon to resolve them.'
When I click the sync icon, a window appears with Local page, Remote page and Merged page. The merged page shows some changes I made to the entry after I'd initially made it so that is the version of the entry I want to keep.
However, I can't see a way to tell zotero which one I want and when I close that window, the whole circle starts again.
Everything seems OK apart from that, except that hovering the mouse over the sync icon shows a message telling me the last sync was 4 days ago - presumably because this conflict keeps stopping it.
I tried to delete the entries from my library, but now the screen says the local entry is deleted, but still shows a remote entry and a merged entry that are slightly different, and the sync process still stops in mid-stream.
I've also closed zotero and Firefox and then re-started them and that doesn't help either.
What can I do?
A red circle with a white explanation mark inside has appeared next to the green syncing arrow in my zotero screen. When I point to it a message box comes up saying 'Conflicts have suspended automatic syncing. Click the sync icon to resolve them.'
When I click the sync icon, a window appears with Local page, Remote page and Merged page. The merged page shows some changes I made to the entry after I'd initially made it so that is the version of the entry I want to keep.
However, I can't see a way to tell zotero which one I want and when I close that window, the whole circle starts again.
Everything seems OK apart from that, except that hovering the mouse over the sync icon shows a message telling me the last sync was 4 days ago - presumably because this conflict keeps stopping it.
I tried to delete the entries from my library, but now the screen says the local entry is deleted, but still shows a remote entry and a merged entry that are slightly different, and the sync process still stops in mid-stream.
I've also closed zotero and Firefox and then re-started them and that doesn't help either.
What can I do?
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I have got the same problem and hovering the mouse over the sync icon, it shows me a message telling me the last sync was 28 days ago. I don't understand the solution you gave to Jane R. Moreover i don't know if i have to do the same or not..
I have created some files with references in my office but they don't appear at home since i can't make a syncronization.
i tried too to close and restart zotero and firefox but the problem is still the same.
Could you help me please telling me what can i do...