Upgrade StorageGoogle Docs citation insertion fails with "Zotero experienced an error updating your document"
Hello,
I am experiencing an issue when trying to insert citations into Google Docs using Zotero.
When I click "Add/Edit Citation" in Google Docs, a message saying "Zotero is updating your document. Please wait..." appears. A separate Zotero window showing a green progress bar also opens. Although the progress bar reaches the end, the process does not complete, and I eventually receive the error message:
"Zotero experienced an error updating your document."
I was able to use Zotero with Google Docs without any problems last year, but I am currently unable to insert new citations.
My environment:
OS: Windows
Zotero version: 10.0.8
Zotero Connector version: 5.0.217 (Chrome)
Browsers tested: Google Chrome and Microsoft Edge
Troubleshooting steps I have already tried:
Restarted Zotero and the browser.
Checked the Zotero and Zotero Connector versions.
Disabled all other Chrome extensions.
Confirmed that Zotero Connector has permission to access all websites.
Tried inserting a citation into a new, blank Google Docs document.
Tried using Microsoft Edge with Zotero Connector.
Started Zotero in Troubleshooting Mode and attempted to insert a citation again.
Unfortunately, the same error occurred in all cases.
However, citation insertion works correctly in Microsoft Word using Zotero.
Therefore, the issue appears to be related specifically to the integration between Zotero and Google Docs.
Debug ID: [D1065597394]
I would appreciate any suggestions on how to resolve this issue.
Thank you very much for your help.
I am experiencing an issue when trying to insert citations into Google Docs using Zotero.
When I click "Add/Edit Citation" in Google Docs, a message saying "Zotero is updating your document. Please wait..." appears. A separate Zotero window showing a green progress bar also opens. Although the progress bar reaches the end, the process does not complete, and I eventually receive the error message:
"Zotero experienced an error updating your document."
I was able to use Zotero with Google Docs without any problems last year, but I am currently unable to insert new citations.
My environment:
OS: Windows
Zotero version: 10.0.8
Zotero Connector version: 5.0.217 (Chrome)
Browsers tested: Google Chrome and Microsoft Edge
Troubleshooting steps I have already tried:
Restarted Zotero and the browser.
Checked the Zotero and Zotero Connector versions.
Disabled all other Chrome extensions.
Confirmed that Zotero Connector has permission to access all websites.
Tried inserting a citation into a new, blank Google Docs document.
Tried using Microsoft Edge with Zotero Connector.
Started Zotero in Troubleshooting Mode and attempted to insert a citation again.
Unfortunately, the same error occurred in all cases.
However, citation insertion works correctly in Microsoft Word using Zotero.
Therefore, the issue appears to be related specifically to the integration between Zotero and Google Docs.
Debug ID: [D1065597394]
I would appreciate any suggestions on how to resolve this issue.
Thank you very much for your help.
-
adomasven Zotero TeamIf you run any proprietary security software you should remove it and test in a browser profile that has no other extensions installed in a new document. Provide a Debug ID if it still does't work from Zotero and the Zotero Connector.