Upgrade Storageplease change expiration/auto-renewal notification to >30 days; offer multi-year subscriptions
I received a 5-day warning about my Zotero storage subscription expiring and my account is now frozen because I could not get the approval from my university to use research funds to renew it that quickly. (My university requires me to apply for advance approval to renew Zotero storage and that approval can take several weeks.)
My university's policy is of course not Zotero's fault, but it would make things much easier for Zotero users in situations like mine if Zotero would please make the following changes to its system:
1) Send out the account expiration/auto-renewal notification 30 days, rather than 5 days, in advance
2) Allow for multi-year subscriptions. (My university requires me to fill out multiple forms every time I want to renew Zotero storage, and it save users like ma a lot of time if I could do this, say, once every 3 or 5 years, rather than annually)
Thank you!
A 15+-year Zotero user.
My university's policy is of course not Zotero's fault, but it would make things much easier for Zotero users in situations like mine if Zotero would please make the following changes to its system:
1) Send out the account expiration/auto-renewal notification 30 days, rather than 5 days, in advance
2) Allow for multi-year subscriptions. (My university requires me to fill out multiple forms every time I want to renew Zotero storage, and it save users like ma a lot of time if I could do this, say, once every 3 or 5 years, rather than annually)
Thank you!
A 15+-year Zotero user.
If you are not set up to automatically renew, for a personal subscription you receive a warning at 14 days and 5 days. You only receive the first warning at 5 days if your account is set to automatically renew with saved payment details.
You can purchase an additional year added on to the end of your subscription if you choose to "Renew Now" in your storage settings before expiration.