sync will not go through firewall

tlynnriggs2025
I receive this error when Zotero tries to sync when I am working at the office:

[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/."]

[JavaScript Error: "WebSocket connection closed: 1006 "]

I am able to connect when I WFH (there are different firewall settings). Our IT team has tried to fix this, but they are stumped. Is there a way to change the proxy?
  • dstillman Zotero Team
    edited today at 4:03am
    No, that's not an error you're receiving when trying to sync. That's just a logged error connecting to the push-notification server. That wouldn't prevent Zotero from syncing generally, only from auto-syncing on remote changes. Your IT department would have to allow WebSocket connections to fix that.

    What's the actual problem that you're experiencing?
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