Upgrade StorageAttachment fails to open and sync icon keeps spinning, then sync error (Report ID: 943014465)
Report ID: 943014465
Zotero version: 10.0.7.0
OS: Windows 11
Problem discription: I imported papers into Zotero, but the attachment cannot be opened. At the same time, the sync icon in the top-right corner keeps spinning for a while, and then a sync error appears.
Steps to reproduce:
1. Import papers (with their PDF attachment) into Zotero.
2. Try to open the PDF by dubble-clicking the attachment in the center pane.
3. Observe the sync icon in the top-right corner: it keeps spinning.
4. After a while, a sync error displayed.
What happens:
1. The PDF dosen't open.
2. The sync icon spins continuously before the sync error occurs.
What I expected:
1. The PDF should open normally.
2. Syncing should complete without errors.
Zotero version: 10.0.7.0
OS: Windows 11
Problem discription: I imported papers into Zotero, but the attachment cannot be opened. At the same time, the sync icon in the top-right corner keeps spinning for a while, and then a sync error appears.
Steps to reproduce:
1. Import papers (with their PDF attachment) into Zotero.
2. Try to open the PDF by dubble-clicking the attachment in the center pane.
3. Observe the sync icon in the top-right corner: it keeps spinning.
4. After a while, a sync error displayed.
What happens:
1. The PDF dosen't open.
2. The sync icon spins continuously before the sync error occurs.
What I expected:
1. The PDF should open normally.
2. Syncing should complete without errors.
-
dstillman Zotero Teamedited today at 3:14pmCan you provide a Debug ID (different from a Report ID) for reproducing this? There's something we'd like to see — we take steps to ensure that file downloads from your country work, and unfortunately it doesn't seem to be helping here — but ultimately this is a problem with your internet connection.