Upgrade Storage“Add Item by Identifier” fails for all DOIs and PMIDs
Hello Zotero Support,
I am experiencing a persistent problem with the Add Item by Identifier feature in Zotero 10.0.6 (64-bit) on Windows.
Whenever I enter a DOI or PMID using the magic-wand button, Zotero displays the following error:
“Lookup failed. Zotero could not find a record for the specified identifier. Please verify the identifier and try again.”
Examples of identifiers tested:
DOI: 10.1136/bjsports-2015-094758
PMID: 20643738
The problem affects multiple identifiers, not just one particular article.
Troubleshooting already attempted:
Restarted Zotero.
Uninstalled and reinstalled Zotero.
Reset the translators.
Checked the Advanced settings for translator and style updates.
The problem persists after these steps.
Additional information: The Zotero Connector in Google Chrome still works correctly, allowing me to save articles from their webpages. However, adding references directly through the desktop application's identifier lookup does not work.
Could you please help me identify the cause and restore the identifier lookup functionality?
I can provide a Debug ID and any additional diagnostic information required.
Thank you for your assistance.
Best regards
I am experiencing a persistent problem with the Add Item by Identifier feature in Zotero 10.0.6 (64-bit) on Windows.
Whenever I enter a DOI or PMID using the magic-wand button, Zotero displays the following error:
“Lookup failed. Zotero could not find a record for the specified identifier. Please verify the identifier and try again.”
Examples of identifiers tested:
DOI: 10.1136/bjsports-2015-094758
PMID: 20643738
The problem affects multiple identifiers, not just one particular article.
Troubleshooting already attempted:
Restarted Zotero.
Uninstalled and reinstalled Zotero.
Reset the translators.
Checked the Advanced settings for translator and style updates.
The problem persists after these steps.
Additional information: The Zotero Connector in Google Chrome still works correctly, allowing me to save articles from their webpages. However, adding references directly through the desktop application's identifier lookup does not work.
Could you please help me identify the cause and restore the identifier lookup functionality?
I can provide a Debug ID and any additional diagnostic information required.
Thank you for your assistance.
Best regards