Storage level error (Report ID 921097983)

bhoconnor

Hi,

I accidentally uploaded a huge PDF that maxed out my storage. I didn't realize that was what did it, and moved some other items out of my library, and then realized that item and removed it.

That was yesterday, and I'm still getting a red exclamation mark in the top right on Zotero desktop, but it doesn't say any specific issue when I click on it (only "Report error").

It did say a storage issue before I got rid of some stuff, but I've closed and opened Zotero desktop multiple times, but the storage level barely moved if at all in my online profile, saying 99.1% full before and after most if not all of the files were removed--it seems it should be much lower now, as I removed a lot, and have done that in the past and seen changes of around 20% or more.

It seems something got stuck and can't correct?

Thanks,

Brendan

ps - I did empty my trash after deleting too

bhoconnor

Hi,

I'm just checking back in, could anyone share roughly when I should be able to hear back? This is a significant issue and I do pay for storage.

Thanks,

Brendan

dstillman

Your error report shows an error from a plugin. If you're still seeing it, restart in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which temporarily disables all plugins. If that fixes it, you'll need to identify the plugin that's causing it and then report the problem to the plugin's developer. If not, provide a new Report ID.

For an actual quota error, if you did empty the trash, you may have just had many other files locally:

https://www.zotero.org/support/kb/storage_quota_and_local_storage