Upgrade StorageStorage level error (Report ID 921097983)
Hi,
I accidentally uploaded a huge PDF that maxed out my storage. I didn't realize that was what did it, and moved some other items out of my library, and then realized that item and removed it.
That was yesterday, and I'm still getting a red exclamation mark in the top right on Zotero desktop, but it doesn't say any specific issue when I click on it (only "Report error").
It did say a storage issue before I got rid of some stuff, but I've closed and opened Zotero desktop multiple times, but the storage level barely moved if at all in my online profile, saying 99.1% full before and after most if not all of the files were removed--it seems it should be much lower now, as I removed a lot, and have done that in the past and seen changes of around 20% or more.
It seems something got stuck and can't correct?
Thanks,
Brendan
ps - I did empty my trash after deleting too
I accidentally uploaded a huge PDF that maxed out my storage. I didn't realize that was what did it, and moved some other items out of my library, and then realized that item and removed it.
That was yesterday, and I'm still getting a red exclamation mark in the top right on Zotero desktop, but it doesn't say any specific issue when I click on it (only "Report error").
It did say a storage issue before I got rid of some stuff, but I've closed and opened Zotero desktop multiple times, but the storage level barely moved if at all in my online profile, saying 99.1% full before and after most if not all of the files were removed--it seems it should be much lower now, as I removed a lot, and have done that in the past and seen changes of around 20% or more.
It seems something got stuck and can't correct?
Thanks,
Brendan
ps - I did empty my trash after deleting too