Upgrade StorageDesktop sync stuck on “Downloading items in My Library” — Debug ID D1183156951
Desktop sync stuck on “Downloading items in My Library” — Debug ID D1183156951
My Windows desktop Zotero has been showing “Downloading items in My Library” for over two hours. “Last sync” remains 44 days ago, including after a normal restart. My laptop uses the same Zotero account and synced recently. The desktop has collections not visible on the laptop, while the laptop has my most recent work. I need to preserve data from both computers. Debug ID: D1183156951. Please advise what is blocking the desktop sync.
My Windows desktop Zotero has been showing “Downloading items in My Library” for over two hours. “Last sync” remains 44 days ago, including after a normal restart. My laptop uses the same Zotero account and synced recently. The desktop has collections not visible on the laptop, while the laptop has my most recent work. I need to preserve data from both computers. Debug ID: D1183156951. Please advise what is blocking the desktop sync.