Upgrade StorageiMac desktop app forever loading?
Hi!
I have been running the zotero app on my iMac (and previously on my macbook) for years without issue. The semester has started back up, and after summer break I have reopened the app to find that after a couple of seconds, the little rainbow wheel appears and I am unable to click on anything - eventually the app crashes completely. I have checked and there are no updates. Has anyone had this issue and successfully remedied it?
For reference: the computer is running on Ventura 13.7.8 (and cannot be updated further).
Thanks so much.
I have been running the zotero app on my iMac (and previously on my macbook) for years without issue. The semester has started back up, and after summer break I have reopened the app to find that after a couple of seconds, the little rainbow wheel appears and I am unable to click on anything - eventually the app crashes completely. I have checked and there are no updates. Has anyone had this issue and successfully remedied it?
For reference: the computer is running on Ventura 13.7.8 (and cannot be updated further).
Thanks so much.
If so, start by reinstall the app from the download page. Does it still happen?
If so, see Reporting Startup Errors. We'd want either a Debug ID, a screenshot of the debug window, or a log from debug output in Terminal, depending on what you can get.