Upgrade StorageZotero subscribed account ownership transfer / change
Hello!
I've sent an email to storage/support @ zotero previously but not receiving any reply.
I'm part of a lab account that has subscribed for extra storage and has shared libraries across group members. This account was set up by a former employee at our company and has since left the team, and does not recall the password. The email associated with this owner account has now been closed and inaccessible.
We would like to retrieve access to this account so we are able to renew our subscription and continue using our libraries. What are our options?
1) Could the Zotero team change the account owner email on our behalf, then we can do a password reset?
2) Transfer/change the ownership to another account? Can there be multiple group owners?
Thanks in advance!
I've sent an email to storage/support @ zotero previously but not receiving any reply.
I'm part of a lab account that has subscribed for extra storage and has shared libraries across group members. This account was set up by a former employee at our company and has since left the team, and does not recall the password. The email associated with this owner account has now been closed and inaccessible.
We would like to retrieve access to this account so we are able to renew our subscription and continue using our libraries. What are our options?
1) Could the Zotero team change the account owner email on our behalf, then we can do a password reset?
2) Transfer/change the ownership to another account? Can there be multiple group owners?
Thanks in advance!