Sync Issue with desktop app, no log in possible

IngaVor · 2026-09-07T14:43:58+00:00

After downloading Zotero Version 10 on Windows, I wanted to sync it with my account. This window appears:

https://s3.amazonaws.com/zotero.org/images/forums/u21501947/vc86suddx1lzps63otiw.png

There is no option to log in, as the spaces to enter username and password are missing and the log in button is not functioning. Any idea, how to snyc?

dstillman · 2026-09-07T14:44:45+00:00

There's a Log In button in your screenshot. It opens a web browser, where login now takes place.

If it's not opening in a web browser, please provide a Debug ID for that.

Is this an institutional computer?

IngaVor · 2026-09-07T14:48:33+00:00

Yes, it is an institutional computer, luckily our IT-service was able to solve the problem!
Thanks anyways!