Upgrade StorageLogin security issues
Hi there,
My colleague cannot log in to his Zotero account to accept an invitation to a new group library because when he tries to login on the website, the login button is grayed out and he cannot set up a passkey, which is the only option that shows as available to him. We are on Windows here.
We updated his desktop application to Zotero 10, tried again and failed, then he logged out of his desktop application and tried again and failed. It will now not let him login to the desktop application because it sends him to the website to login and we're back where we started. What can we do?
As extra info, I updated to Zotero 10 yesterday, and today the login button was also grayed out, yet I had previously set up a passkey (weeks ago) when I was working remotely at home, so that's how I logged in.
Thank you! - Tina
My colleague cannot log in to his Zotero account to accept an invitation to a new group library because when he tries to login on the website, the login button is grayed out and he cannot set up a passkey, which is the only option that shows as available to him. We are on Windows here.
We updated his desktop application to Zotero 10, tried again and failed, then he logged out of his desktop application and tried again and failed. It will now not let him login to the desktop application because it sends him to the website to login and we're back where we started. What can we do?
As extra info, I updated to Zotero 10 yesterday, and today the login button was also grayed out, yet I had previously set up a passkey (weeks ago) when I was working remotely at home, so that's how I logged in.
Thank you! - Tina
The standard login button is disabled until the captcha is completed.
If their browser (the browser itself or an extension) or network is blocking the Cloudflare Turnstile captcha, they won't be able to log in until they fix that.