Unable to register new Passkey: "Security Key Registration Failed"

thuannp · 2026-08-28T04:15:30+00:00

Hi everyone,

I am currently experiencing an issue when trying to add a new passkey to my Zotero account.

Steps to reproduce:

I went to Settings > Security > Two-Step Verification.

Under the Passkeys & Security Keys section, I clicked on "Register a new key".

I followed the prompt, but the registration process did not complete successfully.

Error message:
A red text appeared saying: "Security Key Registration Failed". I have attached a screenshot of the error for your reference.

My System Information:

Operating System: Windows 10

Browser: Google Chrome and Microsoft Edge

I already have one iCloud passkey registered previously, but I am unable to add another one for Windows right now. Has anyone else encountered this issue or does anyone know what might be causing this?

Any guidance or help would be greatly appreciated!

Thank you.

https://s3.amazonaws.com/zotero.org/images/forums/u8772616/2ldutrpp8gr8tzaqkmnu.png