"Zotero experienced an error" in Word & Zotero 10.0.1

klaxonn
I am receiving the same error as described in the "Word for Windows: "Zotero experienced an error updating your document"" thread (https://forums.zotero.org/discussion/132111/word-for-windows-zotero-experienced-an-error-updating-your-document#latest).

While the thread says to update to Zotero 9.0.5 to fix the issue, I am receiving the error on a fresh install of version 10.0.1. Zotero has never been installed on this particular computer before. Windows 11 is fully up-to-date.

Citation styles that are in-line seem work, but anything that uses a footnote fails. I am testing with a very simple library item with just a test title and test author name. The test is also being done on a new blank document.

Microsoft® Word for Microsoft 365 MSO (Version 2608 Build 16.0.20326.20072) 64-bit
Report ID: 2119422738

I also ran a couple tests with debugging on, where I have some successes with Chicago author-date and failure with Chicago shortened notes and bibliography:
Debug ID D197599670
  • adomasven Zotero Team
    Do you run any security software on this machine? Is it your personal computer or managed by an institution? Could you create a new test Windows user account and see if it works there?
  • klaxonn
    This particular machine is managed and has ThreatLocker on it, but I fully disabled it during testing and confirmed no part of Zotero was being blocked.

    I did create a test user and had success there while logged into the same M365 account. No errors showed up on the brand-new test user.

    A test on another user's computer that is a local workgroup user did have the same issue as my own computer's Entra ID login.
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