Error 1260544436: "Error loading item list" when inserting citations

Liu-Yufei1015
Dear Zotero Forum Support Team,

I am writing to report a critical issue I encountered while using Zotero (Version 10) with my Word processor.

Error Details:
Error Number: 1260544436
Issue Description: When I try to insert a citation from my library, a pop-up error message appears stating: "加载条目列表错误" (Error loading item list).
Observed Behavior: Upon clicking the error details or the provided link to troubleshoot, my browser is redirected to: https://www.zotero.org/support/kb/debugging_broken_documents.
The link that the error dialog provides points to a debugging guide that is explicitly for Zotero 9. However, I am using the latest Zotero 10.

My Environment:
Zotero Version: 10 (latest)
Word Processor: Microsoft Word 365
Operating System: Windows 11
Error Number: 1260544436

Request:
Could you please help me troubleshoot the "Error loading item list" error for Zotero 10? Additionally, it would be very helpful if the error dialog's link could be updated to point to the correct documentation for version 10.

Thank you for your time and support. I have attached the error ID and am happy to provide any further details or logs if needed.

Sincerely,
Yufei Liu
  • dstillman Zotero Team
    Restart in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which temporarily disables all plugins. Assuming that fixes it, you'll need to identify the plugin that's causing it and then report the problem to the plugin's developer.
  • dstillman Zotero Team
    edited yesterday at 1:47pm
    The link that the error dialog provides points to a debugging guide that is explicitly for Zotero 9.
    No it doesn't — you're misreading that. There's just a warning at the top about an Windows issue fixed by Zotero 9.0.5 in June. The instructions on the page apply to all versions.

    But this is likely just caused by some plugin you're running.
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