Drag and Drop attachment issue

raychiangce · 2026-08-24T15:23:42+00:00

Hi,
I cannot drag and drop the attachment of the article from the middle panel to Windows Explorer and it shows an "unspecified error". However, I clicked "Show file" for the attachment and dragged and dropped it from the storage path into Windows Explorer without a problem. Would anyone know how to fix it?

Thank you
Ray

dstillman · 2026-08-24T15:27:44+00:00

Can you provide a Debug ID for reproducing this?

raychiangce · 2026-08-24T16:01:17+00:00

I reproduced it, and the debug ID is D189481904

dstillman · 2026-08-24T16:02:26+00:00

That's not a valid Debug ID. Can you try again? Be sure to copy and paste — don't try to retype.

dstillman · 2026-08-24T16:03:26+00:00

@raychiangce: Never mind — I was able to find the report.

raychiangce · 2026-08-24T16:06:22+00:00

D2082601312

dstillman · 2026-08-24T17:48:24+00:00

Is this a new problem?

Can you reproduce this in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which temporarily disables all plugins?

Are you dropping on a regular folder or some sort of network share or cloud storage drive?

Is Zotero set to run as Administrator? (It shouldn't be.)