Zotero continually crashing

SteveRooney
Hi

Report ID: 1111790022
Zotero 10.0 (just updated to this today, but same was happening on 9.06)
OSX 26.5.2

Zotero is continually crashing, sometimes it happens straight after starting up, other times it is some minutes afterwards. It happens if the app is open even if I am not doing anything on it, as well as when using collections, items etc.

I have removed most plugins and disabled almost all but no difference.

Hope you can help!
  • dstillman Zotero Team
    You'll need to see if you can reproduce it with all extensions disabled — including Better BibTeX — not just most.

    But you should also open the Console app via Spotlight and email a few recent crash reports to support@zotero.org with a link to this thread.
  • dstillman Zotero Team
    It's Better BibTeX:

    https://forums.zotero.org/discussion/comment/517225/#Comment_517225
  • SteveRooney
    Ok, thanks for that. RReally appreciate your assistance.

    I was just compiling the console reports - shall I still send or is it not necessary now?

    I had disabled the BBTex plugin and Zotero was stable for a while, although then everything froze and it didn't respond to changing collections and only showed a few items not the full list. I was able to Quit and Restart and since then it has worked again.

    Presumably the update will roll out for BBTex shortly.
  • dstillman Zotero Team
    Actually, if Zotero was crashing completely, this may be a different issue. If you find recent crash reports, we'd still like to see them.
  • SteveRooney
    I've emailed crash reports.
  • dstillman Zotero Team
    Thanks. Since some of these were from Zotero 9.0.6, it's very likely that these are due to BBT.

    Note also that you're running Zotero under Rosetta for some reason. You should uncheck that from File → Get Info in Finder or just delete the app from Applications and reinstall. You'll get vastly better performance.
  • SteveRooney
    OK, thanks. I have removed open under Rosetta as advised.

    So, is there not a BBT issue with version 10?
  • dstillman Zotero Team
    Nothing to do with Z10 and already fixed. See the linked thread.
  • SteveRooney
    OK thanks
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