Upgrade StorageCloudflare security check frequently fails on mobile browsers in China
Hello Zotero team,
I would like to report an issue with the Zotero web login experience on mobile devices in China.
When I try to log in to Zotero through the web version on a phone or tablet, the Cloudflare security check almost always fails. The error message says:
“Security check failed. Please try refreshing or using a different browser.”
In my experience, the problem can usually be resolved by using a VPN. It may also be related to the specific mobile browser being used, since switching to another browser sometimes helps. However, for users in China, this makes the web login process unreliable and difficult to complete on mobile devices.
Would it be possible to provide an alternative verification method, or adjust the current security check so that mobile users in China are less likely to be blocked?
Thank you for your help.
https://s3.amazonaws.com/zotero.org/images/forums/u16360814/ab0ztl2f2r5wdt44wkzy.jpg
I would like to report an issue with the Zotero web login experience on mobile devices in China.
When I try to log in to Zotero through the web version on a phone or tablet, the Cloudflare security check almost always fails. The error message says:
“Security check failed. Please try refreshing or using a different browser.”
In my experience, the problem can usually be resolved by using a VPN. It may also be related to the specific mobile browser being used, since switching to another browser sometimes helps. However, for users in China, this makes the web login process unreliable and difficult to complete on mobile devices.
Would it be possible to provide an alternative verification method, or adjust the current security check so that mobile users in China are less likely to be blocked?
Thank you for your help.
https://s3.amazonaws.com/zotero.org/images/forums/u16360814/ab0ztl2f2r5wdt44wkzy.jpg
