Upgrade StorageWord for Mac: Citation corruption after changing citation style (Track Changes enabled)
Hi,
I'm having problems with a Word document and have a submission deadline, so I'd really appreciate any help.
I am using:
Zotero (latest version)
Word for Mac 16.111.1 (Microsoft 365)
macOS Tahoe 26.5.2
Track Changes is required by my supervisor and enabled. I think the issue started when I changed the citation style. During the update, Zotero repeatedly showed a dialog about restoring modified citations. I clicked "No" several times, and I think after each time an additional citation field/number appeared where my cursor was (I'm not 100% sure, but I believe this is when the problems started).
Since then, some citations are no longer recognised by Zotero ("You must place the cursor in a Zotero citation to edit it"), and citation numbering is incorrect (e.g. after 14 comes 16, so citation 15 seems to exist somewhere). In at least two places, some grey/empty citation objects remain in the document (also after citation number 14).
Refresh does not fix the numbering. The bibliography is still recognised as a Zotero bibliography and most citations still work normally (I believe) but I found at least one with the wrong number.
I followed the troubleshooting guide and generated a debug log. The Debug ID is: D242506837 but I dont know what that means.
Is there a way to identify/remove the hidden citation that Zotero is still counting or otherwise repair the document?
Thank you very much!
Best, Anna
I'm having problems with a Word document and have a submission deadline, so I'd really appreciate any help.
I am using:
Zotero (latest version)
Word for Mac 16.111.1 (Microsoft 365)
macOS Tahoe 26.5.2
Track Changes is required by my supervisor and enabled. I think the issue started when I changed the citation style. During the update, Zotero repeatedly showed a dialog about restoring modified citations. I clicked "No" several times, and I think after each time an additional citation field/number appeared where my cursor was (I'm not 100% sure, but I believe this is when the problems started).
Since then, some citations are no longer recognised by Zotero ("You must place the cursor in a Zotero citation to edit it"), and citation numbering is incorrect (e.g. after 14 comes 16, so citation 15 seems to exist somewhere). In at least two places, some grey/empty citation objects remain in the document (also after citation number 14).
Refresh does not fix the numbering. The bibliography is still recognised as a Zotero bibliography and most citations still work normally (I believe) but I found at least one with the wrong number.
I followed the troubleshooting guide and generated a debug log. The Debug ID is: D242506837 but I dont know what that means.
Is there a way to identify/remove the hidden citation that Zotero is still counting or otherwise repair the document?
Thank you very much!
Best, Anna