Sync not working

burgarth · 2026-07-27T16:52:58+00:00

One of my Zotero versions (Mac, latest beta) does not complete sync. I cannot find errors, but it neither up nor downloads new files. Otherwise (other machines) sync fine, how do I debug? D1709136525

dstillman · 2026-07-27T16:59:14+00:00

See Files Not Syncing, and provide the info requested there if you're still having trouble. (Your Debug ID doesn't show any sync.)

burgarth · 2026-07-27T17:08:31+00:00

Here is the debug ID when adding a new file D950506185. Note that it isn't just the files that do not sync, it seems not the metadata either.

dstillman · 2026-07-27T17:15:59+00:00

That just shows a spinning sync icon. We'd need to see the actual sync in question. Can you provide a Debug ID for Zotero startup through the initial auto-sync or other sync that's not working, using the Help → Debug Output Logging → "Restart with Logging Enabled…" option?

burgarth · 2026-07-27T17:32:12+00:00

Thanks for the super quick help, restarting in the Troubleshooting mode helped, and this led me to then disabling all plug ins. It seems that one of them must have been outdated, now it syncs just fine.