Upgrade StorageTransferring Storage (subscribed in error)
I purchased online storage through my desktop software when I had exhausted the free storage, but when the desktop app connected to my online profile, it did so with a second (empty) account. Now I have an inactive account with online storage and an active account that is out of space.
I read about similar situations on this forum, and the advice was to send an email to Zotero support. Apparently, it is an easy thing to allocate the online storage to the proper account, but six weeks have passed since I sent my request, and I have seen no reply.
Is there another way to achieve this transfer, or enable my two accounts to use the same storage (e.g. by sharing libraries between them)?
This is my first foray into using Zotero, and I am very grateful for the functionality I have discovered, but I miss being able to access all my files on multiple devices.
Thank you.
I read about similar situations on this forum, and the advice was to send an email to Zotero support. Apparently, it is an easy thing to allocate the online storage to the proper account, but six weeks have passed since I sent my request, and I have seen no reply.
Is there another way to achieve this transfer, or enable my two accounts to use the same storage (e.g. by sharing libraries between them)?
This is my first foray into using Zotero, and I am very grateful for the functionality I have discovered, but I miss being able to access all my files on multiple devices.
Thank you.
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dstillman Zotero TeamJust email again.
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OrcaMomThanks. Done :)