Upgrade StorageMac app not syncing to web
Debug ID: D37555843
Report ID: 743391272
Error message: "Invalid username or password"
App page: Zotero > Preferences > Sync > Data Syncing login
I'm trying to log into my Zotero account, and am blocked. I have tried all the connected emails, my username, and resetting the password multiple times. None of these worked.
Report ID: 743391272
Error message: "Invalid username or password"
App page: Zotero > Preferences > Sync > Data Syncing login
I'm trying to log into my Zotero account, and am blocked. I have tried all the connected emails, my username, and resetting the password multiple times. None of these worked.
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dstillman Zotero TeamUpgrade to the latest version of Zotero. For security reasons, older versions are no longer able to log in for syncing, except immediately after a successful password reset.
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rza00Thank you!
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kylerobbins0126I updated to the latest version 7.0.32 and I am having the same issue when attempting to log in to sync from my mac app. The account username and login are valid when logging in online but not working within the mac app.
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dstillman Zotero Team@kylerobbins0126: Zotero 7 is three major versions old.