Upgrade StorageGroup library not fully syncing to Zotero Desktop – only my own entries appear
Dear Zotero Team,
I have joined a private Zotero group library with my research team. In the Zotero Web Library, I can see, edit, and add all papers. However, in Zotero Desktop, the group library only shows the entries that I personally added. The other references from the group do not appear. I am wondering whether this is a settings issue or a problem with the desktop synchronization process.
I initially thought the problem might be caused by the size of the library, but I removed other libraries, updated Zotero (version 9.06), and restarted the synchronization. The problem remains. Zotero Desktop still shows a message asking me to update to the latest version and displays only “1 entry in this view” in the group library, which is the one item I added myself.
The main issue is that I cannot insert citations in my documents because the group references are not synchronized to my Zotero Desktop library.
The group permissions seem correct: I have permission to view and edit the library.
Does anyone know what could cause this? Is this a synchronization problem, a version issue, or something related to the group library settings?
Thank you very much for your help!
I have joined a private Zotero group library with my research team. In the Zotero Web Library, I can see, edit, and add all papers. However, in Zotero Desktop, the group library only shows the entries that I personally added. The other references from the group do not appear. I am wondering whether this is a settings issue or a problem with the desktop synchronization process.
I initially thought the problem might be caused by the size of the library, but I removed other libraries, updated Zotero (version 9.06), and restarted the synchronization. The problem remains. Zotero Desktop still shows a message asking me to update to the latest version and displays only “1 entry in this view” in the group library, which is the one item I added myself.
The main issue is that I cannot insert citations in my documents because the group references are not synchronized to my Zotero Desktop library.
The group permissions seem correct: I have permission to view and edit the library.
Does anyone know what could cause this? Is this a synchronization problem, a version issue, or something related to the group library settings?
Thank you very much for your help!
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dstillman Zotero Teamedited yesterday at 3:50pmCan you provide a Debug ID for a sync attempt that shows this?