Upgrade StorageWord could not communicate with Zotero – Microsoft 365 64-bit, Zotero 9.0.6 (Debug ID: D2398123)
Hello,
I am having a problem with the Zotero integration with Microsoft Word. When I try to insert a citation, I receive the error message:
“Word could not communicate with Zotero. Please ensure Zotero is running and try again.”
My system configuration:
Windows 11
Microsoft Word for Microsoft 365 MSO, version 2606, build 16.0.20131.20112 (64-bit)
Zotero 9.0.6
Troubleshooting steps already performed:
Confirmed that Zotero is running before opening Word.
Reinstalled the Microsoft Word plugin from:
Zotero → Edit → Settings → Cite → Word Processors → “Reinstall Microsoft Word Add-in”.
Reinstalled Zotero.
Reinstalled Microsoft 365.
Removed and reinstalled Zotero.dotm.
Confirmed that Zotero.dotm is present in:
AppData\Roaming\Microsoft\Word\STARTUP
Confirmed that Word loads the Zotero template.
Confirmed that the Zotero tab appears in Word.
Checked Word Trust Center settings:
Macros are enabled.
The Zotero STARTUP folder is configured as a trusted location.
Disabled Windows Defender temporarily to rule out antivirus blocking.
Checked Zotero’s local communication service:
Running:
netstat -ano | findstr 23119
Result:
TCP 127.0.0.1:23119 ... LISTENING
Tested:
http://127.0.0.1:23119/connector/ping
and Zotero responds correctly.
Despite all these checks, Word still cannot communicate with Zotero when I click Add/Edit Citation.
Debug ID:
D2398123
Could you please help me identify what is preventing Word from communicating with Zotero?
Thank you very much.
I am having a problem with the Zotero integration with Microsoft Word. When I try to insert a citation, I receive the error message:
“Word could not communicate with Zotero. Please ensure Zotero is running and try again.”
My system configuration:
Windows 11
Microsoft Word for Microsoft 365 MSO, version 2606, build 16.0.20131.20112 (64-bit)
Zotero 9.0.6
Troubleshooting steps already performed:
Confirmed that Zotero is running before opening Word.
Reinstalled the Microsoft Word plugin from:
Zotero → Edit → Settings → Cite → Word Processors → “Reinstall Microsoft Word Add-in”.
Reinstalled Zotero.
Reinstalled Microsoft 365.
Removed and reinstalled Zotero.dotm.
Confirmed that Zotero.dotm is present in:
AppData\Roaming\Microsoft\Word\STARTUP
Confirmed that Word loads the Zotero template.
Confirmed that the Zotero tab appears in Word.
Checked Word Trust Center settings:
Macros are enabled.
The Zotero STARTUP folder is configured as a trusted location.
Disabled Windows Defender temporarily to rule out antivirus blocking.
Checked Zotero’s local communication service:
Running:
netstat -ano | findstr 23119
Result:
TCP 127.0.0.1:23119 ... LISTENING
Tested:
http://127.0.0.1:23119/connector/ping
and Zotero responds correctly.
Despite all these checks, Word still cannot communicate with Zotero when I click Add/Edit Citation.
Debug ID:
D2398123
Could you please help me identify what is preventing Word from communicating with Zotero?
Thank you very much.