Upgrade StorageCan't add citation plus error
Hello,
I am experiencing serious problems with Zotero and Microsoft Word.
My document is a thesis of about 60 pages with many Zotero citations. Recently, Zotero stopped working properly:
I cannot add new citations using "Add/Edit Citation".
I cannot generate or update the bibliography using "Add/Edit Bibliography".
When I try to edit or update the bibliography, my entire bibliography disappears.
Refreshing the document often causes Microsoft Word to freeze or become unresponsive.
Zotero repeatedly displays messages such as:
"You have modified this citation since Zotero generated it."
"Original: 59, Modified: 60"
I also found and removed a corrupted "{Citation}" field in the document.
In a new blank Word document, Zotero sometimes inserts RTF code instead of a normal citation, for example:
{\rtf \super 1\nosupersub{}}
I am using:
Zotero version 9
Microsoft Word on Windows
Citation style: NLM/Vancouver: Citing Medicine 2nd edition (citation-sequence, superscript)
Could anyone help me identify whether this is caused by a corrupted citation field, a damaged citation style, or a Word add-in problem?
Thank you very much.
Report ID 811000908
I am experiencing serious problems with Zotero and Microsoft Word.
My document is a thesis of about 60 pages with many Zotero citations. Recently, Zotero stopped working properly:
I cannot add new citations using "Add/Edit Citation".
I cannot generate or update the bibliography using "Add/Edit Bibliography".
When I try to edit or update the bibliography, my entire bibliography disappears.
Refreshing the document often causes Microsoft Word to freeze or become unresponsive.
Zotero repeatedly displays messages such as:
"You have modified this citation since Zotero generated it."
"Original: 59, Modified: 60"
I also found and removed a corrupted "{Citation}" field in the document.
In a new blank Word document, Zotero sometimes inserts RTF code instead of a normal citation, for example:
{\rtf \super 1\nosupersub{}}
I am using:
Zotero version 9
Microsoft Word on Windows
Citation style: NLM/Vancouver: Citing Medicine 2nd edition (citation-sequence, superscript)
Could anyone help me identify whether this is caused by a corrupted citation field, a damaged citation style, or a Word add-in problem?
Thank you very much.
Report ID 811000908
Beyond that, see Troubleshooting Errors in Word Processor Documents for your existing document. The last step explains how to identify what part of the document is causing the problem.