Problems syncing

NGH_QLD_BIO

Hello,

I was hoping to get some help, I have a company Zotero. Everyone on the team uses the one login and it seems to work fine for everyone but me. I have the correct details however, when I try to login to the desktop app on my laptop it says username/password invalid. However, if I try to login online it has no issues, so the username/password is correct. Can someone help me understand why the desktop app won't let me login please??

dstillman

Upgrade to the latest version of Zotero. For security reasons, older versions are no longer able to log in for syncing, except immediately after a successful password reset.

(But multiple people should not be using a single account. If you're collaborating, create a group and have people join it with their individual accounts.)