Trouble selecting references to cite in a Word document

I am having trouble selecting references to cite in a Word document. This has been happening to me for some time now, but I thought it was because the documents had originally been created by a student. However, it is also happening with new documents.

To select a reference, I usually just type in the last name of one of the authors and the year of publication (sometimes I also include a word from the title). It’s similar to what happens in Zotero when I search by “Title, Creator, Year,” isn’t it? That used to work really well, but now I’m struggling to find the reference I am looking for.

For example, if I do a search within My Library, the 3 items matching the criteria appear immediately. Everything’s fine!
https://s3.amazonaws.com/zotero.org/images/forums/u2580262/fyin77or6r6xxk0l7335.png
However, if I do the *same search* from the pop-up window to select the citation that meets those same two criteria, many results appear that don’t match, and worse yet, the ones that do match aren’t necessarily the first ones to show up:
https://s3.amazonaws.com/zotero.org/images/forums/u2580262/5uejnwd9c37yx6qjb1ur.png
What am I doing wrong?
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