MAC did not save password in passkey

Mkz1107
HELP! I signed up for an account but I can't get past the two step authentification because the device I signed up on says it does not see a passkey for Zotero. I can't find a way to manually add so I'm stuck. I had to create different account just to get in here an ask this question. I need the account associated with my school to be fixed. How can I fix this?
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