The word file keeps crashing everytime I try to add a new citation.

d10741011

I have tried troubleshooting, but no luck so far.
https://s3.amazonaws.com/zotero.org/images/forums/u20232429/x3vzvqzgxj1ypfbuzfag.png

dstillman

If it works in a new, empty document, see the instructions linked from there for the existing document.