ID 974589316 Zotero 9 freezes when writing notes longer than 2–3 lines

elenafersan

At the moment, when I open a PDF to read and annotate it (whether it’s 390 pages or 5 pages), whenever I highlight a paragraph and try to add a comment, or when I add a sticky note and write on it, the programme freezes when I type more than 2–3 lines of text. The screen turns grey and the message appears: ‘Zotero is not responding’. It only gives me two options: close the programme or wait for it to respond (it never actually responds).

I’m running Windows 11, Zotero is updated to the latest version, and I have no plugins installed. I’m not syncing automatically either, and my data directory is in order and stored locally. I’ve also checked my PC’s CPU and memory, and everything is fine.

I’m copying and pasting the report generated before the problem occurs (once it happens, it freezes and it’s impossible to generate it):

Translated with DeepL.com (free version)

[error report removed — Report ID is sufficient — D.S.]

dstillman

Can you provide a Debug ID (different from a Report ID) for reproducing this?

elenafersan

I can’t generate a Debug ID because once Zotero freezes, it doesn’t recover and I’m forced to close it. I was able to work around the issue temporarily by reverting to Zotero 7. I then tried switching back to Zotero 9, but the problem still persists.

octavian_datcu

I have the same issue. Comments are unusable. Seems to be a problem with how many lines of writing you have, but I'm not sure. Here's a short video: https://drive.google.com/file/d/1RSQjQIUtKNW8qO3lQBIgY14ki4fKgR6X/view?usp=sharing

elenafersan

Since I didn't receive a response, I went back to Zotero 7. About a month later, I reinstalled Zotero 9, and the problem seems to have resolved itself automatically

octavian_datcu

I'm really confused. I reinstalled Zotero 9 and the issue is still there. Zotero completely crashes. Not really sure what that Zotero 7 install does if you say it solved the problem. Really confused.