Unable to access my Zotero account due to expired university email and MFA

zhougengxian

Hi, my university email used for my Zotero account has been deactivated after graduation.
Now I cannot receive MFA verification codes and cannot log in.

Account email: jp20...@...ac.uk
New email I want to use: qq1...@live.

I can provide any necessary proof of ownership (previous synced data, registered devices, library info, etc.).
Please help reset MFA or update my email address.

Thank you!

dstillman

If you know what your password, you can for the moment still log in on this site and add additional email addresses:

https://www.zotero.org/settings/email

Otherwise, email support@zotero.org.

zhougengxian

Thanks! I have successfully changed my primary email. The issue has been resolved. Thank you!