Google Docs integration stuck on loading — word processor integration command is already running

KirstenvanLunteren

Hi,

I'm having a persistent issue with the Zotero Google Docs integration and I've been unable to fix it despite trying many solutions.

**The problem:**
Whenever I try to insert a citation in Google Docs, a green loading bar appears and never finishes. I cannot insert citations or interact with Zotero in Google Docs at all. I also get the error: "A word processor integration command is already running." I added many citations before this and it was fine, but out of the blue it won't stop loading and now I'm stuck.

**My setup:**
- Zotero 9.0
- Windows 11
- Tried in both Chrome and Edge

**What I have already tried:**
- Uninstalling and reinstalling the Zotero desktop app
- Uninstalling and reinstalling the Zotero Connector in Chrome
- Installing the Zotero Connector in Edge and testing there
- Reinstalling the word processor integration via Preferences → Cite → Word Processors
- Force quitting all Zotero and Chrome processes via Task Manager
- Testing in a brand new Google Doc
- Restarting Zotero in troubleshooting mode
- Clicking Refresh in the Google Docs Zotero menu — this also triggers the same error

None of these steps resolved the issue. The Zotero desktop app itself works fine and my library is intact. The problem seems to be specifically in the communication between the connector and the desktop app when a citation command is triggered from Google Docs.

Any help would be greatly appreciated!

dstillman

Restart Zotero, and then provide a Debug ID from Zotero for reloading Google Docs and trying to cite.