Zotero cannot sync with the webdave

simonxing-
Hello,

I have uploaded the attachments to WebDAV from computer A. But I have a problem when trying to sync the files to computer B. Could you please help me? I have checked all the steps, and everything seems okay.
Debug ID: D636859292 Report ID: 379587007
Thank you in advance!
  • dstillman Zotero Team
    [JavaScript Error: "NotAllowedError: Could not remove `C:\Users\[…]\Zotero\storage\ZRWMQI8L' (NS_ERROR_FILE_ACCESS_DENIED)"]
    Something on your computer — file permissions or security software — is preventing Zotero from writing to its data directory.
  • simonxing-
    edited 4 days ago
    I have checked the storage folder, and it has enabled all the access to the users. The security software also should not affect; what else can I check? should I empty the whole folder and sync with ane empty folder?
    It is quite annoying because it starts syncing for nearly 30 minutes every time I open Zotero,but ends up doing nothing.
  • dstillman Zotero Team
    All we can tell you is that Zotero is getting an access-denied error. That's not a problem in Zotero itself.
  • simonxing-
    It is solved automatically after updating to Zotero 9.0 ;)
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