Connot proceed to payment

alexdries

https://s3.amazonaws.com/zotero.org/images/forums/u13374310/cac3sww2zekz8p87rm2d.png

I revceive the payment submitted (I did it few daoys ago aswell). But i'm not charged and can't upgrade my plan.
Do you know what to do ?
  • fcheslack Zotero Team
    This step almost always completes within a few seconds, but depending on your payment method and the bank processing it might take longer

    If you see that and it does not proceed to update your storage, it means the payment failed for some reason during processing. This might be from the bank declining the charge for whatever reason, or the user not completing a confirmation step with the bank or app.

    You can email storage@zotero.org for specific details.
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