a word processor integration command is already running

hana_soule
Hello,

Up until today, Zotero was working fine in Google Docs, but when I tried to add/edit a citation, it tried to update the file, and the failed update pop-up appeared. I then updated and reinstalled Zotero. Now I keep getting the pop-up 'a word processor integration command is already running'. I am very stressed because this essay is due soon, and I want my citations to be consistent and generated in Zotero.

Any suggestions?

The Debug ID is D1581942099.

  • dstillman Zotero Team
    Restart Zotero and your browser.
  • daniel.odonnell
    Same thing started with me. I wonder if it has to do with the upgrade to 9?
  • daniel.odonnell
    I've followed the trouble shooting on this: turned off all extensions except Zotero. Restarted Zotrer, restarted Chrome, restarted Zotero and Chrome, ensured Chrome is up-to-date, restarted computer and then done all of the above again. Tried "document preferences" on an empty Google doc. No joy on any.
  • dstillman Zotero Team
    No, nothing to do with Zotero 9. We'd need a Debug ID for reloading Google Docs and trying to cite to say more.
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