Sync problem on Zotero 8 and Zotero 9 beta

lxratwhere · 2026-03-23T11:31:30+00:00

Report ID: 436122892

Zotero (8 and 9) installed on the desktop computer has the sync button in the upper right corner constantly spinning, unable to complete the sync, and it has been spinning for two days.

lxratwhere · 2026-03-23T13:37:13+00:00

D613896976

[JavaScript Error: "HTTP GET https://api.zotero.org/users/5006917/items?itemKey=T2BEWUVD%......,HGIY46XP&includeTrashed=1 failed with status code 503:

Zotero online services are currently unavailable. Please try again in a few minutes."]

......

appName => Zotero, version => 9.0-beta.14+8af91b014 (x64), os => Windows 11 26200, locale => zh-CN, extensions =>

dstillman · 2026-03-23T14:00:53+00:00

Sorry, try again now. (Online services weren't actually unavailable, but your request was triggering an error condition.)

lxratwhere · 2026-03-23T14:12:30+00:00

Dear dstillman, thank you for your reply. My computer sync is working normally now. May I ask what caused the issue?