iOS sync error: "Failed API response: POST data not provided"

DylanStancil

Debug Log: D562561071

Hi everyone. I am new to Zotero and I am trying to sync files between my iPad and my laptop. I get an error that states "Failed API response: POST data not provided. Any help would be appreciated.

Hardware:
MBP M4
iPad Air M4

asalazarsalame

I am also getting the same message.

grieth

Had the same problem today on iPhone. Didn’t find cause of problem.

I increased my storage (was over 94% used) deleted Zotero from iPhone, restarted phone, reinstalled Zotero from App Store and that error didn’t appear again.

Hope this helps

vivianli85

same,except my debug is： D1164195003

ahsann90

Everying was smooth since months and suddenly facing same issue from today.

Whenever I edit PDF on my iPad, especially with pencil. It stops syncing the file. It also stops the file getting sync of changes from laptop as well. Basically, making annotations with pencil or highlighting it from iPad causes the error.

I removed all annotations made from iPad. Removed downloaded file and downloaded again. Then I only made changes/ annotated from Laptop and all annotations are synced and viewable on iPad. But, if i make any changes to the annotations or add new annotations, the PDF kind of gets corrupted and stop syncing further to and from the storage. And keeps giving error "SYNC FAILED: FAILED API RESPONSE: POST DATA NOT PROVIDED" and when click on "show item" it points to the specific PDF.

Device:
iPad 9 (1st gen)
iOS 16.7.14

nhajarol

I have an Unlimited Plan and still have the same error when syncing between iPad and Mac.

dstillman

Sorry about that. Please try again now.

Grayzer

It's resolved for me now. Thanks so much!

ahsann90

It's resolved. You guys are amazing. Thank you so much. Never thought this would be resolved so quickly. Big thank you to the team!!

nhajarol

Thank you, it is solved. This was very fast.