Failed to add email address. It may already be associated with another account.

Ndiene
[Split from How to upgrade my account]

My institution has subscribed to Zotero, I'd like to upgrade my personal account to have unlimited storage but when I try to add my professional email as second address, I can't, I have the message "Failed to add email address. It may already be associated with another account.". I tried to recover my password with my professional email, but I didn't receive any message. What can I do ?
  • dstillman Zotero Team
    Generally that message means what it says, so you should check your spam folder.

    If you're still not seeing a reset email, email support@zotero.org from that address and CC your personal address.
Sign In or Register to comment.